How to report a problem on a blog

The best way to report a problem on a blog is using the Report Problem button on the blog info page.

For the most common issues, you can select the problem and click Try Automated Fix. Our system will then try to fix the blog automatically.

Please allow up to one hour for the scripts to run and then check the blog again. If it still does not work, return to the Report Problem and submit a request to support.

Fixing Errors

Refer to the guide below to identify the blog issue and perform corresponding fix for it.
1. Theme related issues -> Reset theme
Indicator/error:
  • blank/white screen
  • HTTP 500 Error
2. Plugin issue – > Reset plugin
Indicator/error:
  • 502 Bad Gateway
  • Can’t access wp-admin page
  • Blank screen WP dashboard (an outdated version of Spyder Spanker)
3. DNS not set correctly -> update nameservers / A records (third-party DNS)
Indicator/error:
  • DNS_PROBE_FINISHED_NO_INTERNET
  • Redirects to some other page
4. Login abuse -> triggered by consecutive manual login attempt or connection made, try again after a few minutes.
Indicator/error:
  • 403 Forbidden
  • Reset connection Error
5. Server related issues -> tick “something else” and write the error you’re seeing
Indicator/error:
  • 503 Service Unavailable
  • 504 Gateway Timeout Error
  • Error Establishing a Database Connection
Reset .htaccess
If you’ve been editing .htaccess and the blog stopped working, you can reset it back to default. Just click Report Problem, then “I’ve modified .htaccess, now the blog is not working”. Click Try Automated Fix and wait for the system to reset .htaccess.
Reset URL
If you’ve edited the URL and the blog stopped working, you can reset it back to default. Click the Report problem button, then “I’ve modified WordPress Site URL or Home URL, now the blog is not working”. Confirm with Try Automated Fix and wait for the system to reset the URL.
Reset Blog Admin Password
You can also reset the blog admin password. Click the Report Problem, then “I would like to reset default blog password”. Confirm by clicking Reset Password.
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