Why can’t I get access to cPanel and FTP?
Why there is no cPanel:
Why there is no FTP:
How can I do blog restore without cPanel/FTP?
If the blog is offline, we can restore the blog’s database with a MySQL dump. However, you’ll need to manually upload everything else (media, plugins, and theme) through the WordPress control panel. The blog has to be added and working on EBN. Contact support and attach the MySQL dump.