Please note: do not use any third-party clone plugins since they might overwrite our system settings and break your blog.

We don’t recommend importing eCommerce or any other complex WordPress installation. 

Please keep in mind the import limitations:

  1. Before doing the import, update WordPress to the latest version, update all plugins and themes, disable all security plugins, remove all inactive themes and plugins on your existing blogs, and delete all unapproved comments (spam)
  2. The system will clone posts, pages, comments, custom fields, terms, navigation menus, custom posts, up to 1000 media files, then overwrite settings, add active theme and plugins from WordPress.org directory and add users (without passwords).
  3. Because passwords are encrypted, you'll need to reset passwords for existing users when the deployment is finished.
  4. The automatic import cannot transfer paid and custom plugins and themes or their settings. You'll need to do those manually.
  5. Any files that are above 10 MB or are other than .jpg, .png or .gif will not be imported.

How To Easily Transfer Your Existing Blog

  1. Inside your EBN app account, click on the import button which will redirect you to the Blog Import form.

2. Enter the required information. 

  • Blog Domain on EBN - New blog domain on EBN.
  • Blog URL - Your blog's current address.
  • Select Blog Network - Blog network where your blog will be added.
  • Blog Username - WordPress username of the blog you want to import.
  • Blog Password - WordPress password of the blog you want to import.

3. Click Submit. This will start the import process - from adding your blog to the actual transfer. It will take 35-45 minutes for the entire process to finish.

4. You can monitor the progress on the Blog Import List tab. Review the blog before changing DNS addresses by changing your hosts settings (see the bottom of this page).
5. Once confirmed that everything is there, change the DNS addresses.

What Happens if Import Failed

There are many reasons why an import fails. See below for reference and corresponding action.

Error: This plugin requires ZipArchive support to enable exporting.
Action: Contact your hosting provider about upgrading your server software.

Error: Could not login to the old blog.
Action: Could be an issue with a custom WP login page or a WordPress error when logging into the WordPress dashboard.

Error: Could not set theme (Tiny Forge) on the new blog.
Action: Theme does not exist in WordPress.org repository. Usually an outdated theme.

Error: Theme not found.
Action: Missing premium theme. You'll need to manually install it.

Error: Invalid username and/or password.
Action: Incorrect login credentials provided for the old blog.

If the blog is not online but you have files and database

If your blog is not online and/or you’d like to restore directly from files and database, you will first need to restore the blog somewhere else – either on your local server or on some other host. Then you can use the above process to import to EBN.

Checking Import Before Changing Nameservers

Before changing nameservers, we highly recommend you login to your new blog by changing your hosts file to the new server’s IP. This way you can check if anything’s missing and how many things you will need to manually import.

Read more on how to change etc/hosts file on any operating system on Rackspace or HowToGeek.

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